With a flood of new clients for IT consulting, there’s been an increase in IT support calls from customers.
One of the big factors that comes into play is the fact that there’s an increasing number of people using the same IT system, which has resulted in increased IT support costs.
To combat this, we have to make sure we have enough IT support teams on-hand, so we can handle the demand.
With this in mind, we’ve created the IT Support Academy.
We’ll be providing you with the resources you need to be a good IT support coach in the coming months.
With a growing demand, we wanted to provide you with an IT support kit to help you stay ahead of the game.
Let’s start with the essentials.
What’s the IT Academy?
The IT Academy is a collection of training and resources to ensure you’re up to speed on all the latest IT developments and techniques to help keep your IT team productive and focused.
In order to make this an enjoyable learning experience, the following are the main courses we’ll be offering: IT Support Basics, Part 1: What is IT Support?